Terms of Service
Last updated May 1, 2026
1. Agreement
These Terms govern your access to and use of PocOS (the "Service"). By creating an account, you agree to these Terms on behalf of yourself and the business you represent.
2. Accounts
You are responsible for the activity that occurs under your account, including the actions of any employees you invite. Keep your credentials secure and notify us of any suspected unauthorized use.
3. Subscription & billing
Available paid plans are billed monthly per business. Fees are non-refundable except where required by law. You may cancel at any time; cancellation takes effect at the end of the current billing period.
4. Acceptable use
You agree not to misuse the Service — including reverse engineering, abusing rate limits, transmitting unlawful content, or attempting to gain unauthorized access to other tenants' data.
5. Messages and objectionable content
There is zero tolerance for objectionable content or abusive behaviour in messages sent through the Service. Anyone can report a conversation or block a business from inside the apps. We review every report and remove offending content and eject the responsible user within 24 hours of a report being filed.
6. Your data
You own your business's data. We process it on your behalf as described in our Privacy Policy and DPA. We never sell customer data.
7. AI features
AI-generated insights are advisory only. You are responsible for decisions made based on those insights. We do not warrant that AI outputs are error-free.
8. Termination
Either party may terminate the agreement at any time. We may suspend accounts that violate these Terms. Your business's data is retained for 30 days after termination before deletion.
9. Limitation of liability
To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months preceding the claim.
10. Changes
We may update these Terms from time to time. Material changes will be notified by email at least 30 days before they take effect.
11. Contact
Questions about these Terms? Email legal@pocos.app.